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Sales VAT is included in the prices stated on the site. Any import VAT or duties will be covered by SATU, and will incur no extra custom charges for recipient.


We make our effort to offer you products of the highest quality that meet your expectations. However, if you are not satisfied with your purchase you have 14 days to exchange our SATU or return your order for a refund or a gift card. 

Items must not have been worn and must be in their original packaging with the labels still attached.

Returned goods are the responsibility of the customer until they reach us, and a refund will only be made on receipt of the goods in a condition that complies with the general terms of sale. 

Return costs must be covered by the customer.

Please return your package to the following address:

SATU CONCEPT                                                     

Rue du Leman 3                                               

1201 Geneva